Agreement to Terms

By accessing or using FF Dispatch's website (dispatchff.com) and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Services Description

FF Dispatch provides truck dispatch services to owner-operators and carriers, including but not limited to:

Load matching and booking
Rate negotiation with brokers and shippers
Paperwork and documentation support
Route planning assistance
24/7 support and communication

Service Agreement

Dispatch Fee

Our standard dispatch fee is a percentage of the gross load revenue, as agreed upon in your individual service agreement. The current standard rate is 6% of gross revenue. This fee is only charged on loads that we successfully book for you.

No Contracts

FF Dispatch operates with a simple service agreement—not a contract. There are no binding terms that lock you in or force anything. You are free to discontinue services at any time with 30 days notice. We believe in earning your business through results every day.

Trial Period

We offer a free trial week to new clients. During this period, you can experience our services before making any financial commitment.

Carrier Responsibilities

As a carrier using our services, you agree to:

Maintain valid operating authority (MC/DOT numbers)
Maintain all required insurance coverage
Comply with all applicable federal, state, and local regulations
Provide accurate and up-to-date information about your equipment and availability
Communicate promptly regarding load status and any issues
Complete booked loads in accordance with shipper requirements
Pay dispatch fees as agreed upon

Our Responsibilities

FF Dispatch agrees to:

Act in your best interest when negotiating rates and booking loads
Provide transparent information about all loads and rates
Communicate promptly and professionally
Maintain confidentiality of your business information
Provide support as outlined in your service agreement

Limitation of Liability

FF Dispatch is a dispatch service provider, not a broker, carrier, or shipper. We do not take possession of freight or assume liability for cargo claims, accidents, or losses that occur during transportation.

To the maximum extent permitted by law, FF Dispatch shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or business opportunities
Actions or omissions of brokers, shippers, or other third parties
Cargo damage, theft, or loss
Equipment breakdown or failures
Delays beyond our reasonable control

Our total liability for any claim shall not exceed the dispatch fees paid by you in the three months preceding the claim.

Indemnification

You agree to indemnify and hold harmless FF Dispatch, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

Your operation of commercial motor vehicles
Your violation of any laws or regulations
Your breach of these Terms and Conditions
Any cargo claims related to your transportation services

Confidentiality

Both parties agree to maintain the confidentiality of business information shared during the course of our relationship. This includes rates, customer information, and operational details. This obligation survives termination of services.

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of FF Dispatch and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Website Use

When using our website, you agree not to:

Violate any applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the website
Upload malicious code or harmful content
Scrape or collect data without permission

Termination

Either party may terminate the service relationship at any time with written notice. Upon termination:

All outstanding dispatch fees become immediately due
We will complete coordination for any loads already booked
Confidentiality obligations continue

Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If disputes cannot be resolved through negotiation, they shall be subject to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings held in Delaware.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any individual service agreement, constitute the entire agreement between you and FF Dispatch regarding our services.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions, please contact us:

Email: gia@dispatchff.com
Phone: (302) 608-0609
Address: 8 The Grn, Ste B, Dover, DE 19901